Customer Service Representative - Healthcare Products & Medical Supply
Boynton Beach, FL
Location: Boynton Beach, FL
Company: Atlantic Healthcare Products
Job Type: Full-Time/Part-Time
Competitive Pay with Commissions available
Company: Atlantic Healthcare Products
Job Type: Full-Time/Part-Time
Competitive Pay with Commissions available
About Us:
Atlantic Healthcare Products is a leading provider of high-quality healthcare products and medical supplies. We are committed to enhancing the quality of life for our customers by offering a wide range of products tailored to their specific needs. Our dedicated team strives to provide exceptional service and expert support to ensure that every customer feels valued and informed.Position Overview:
We are seeking a motivated and compassionate Customer Service Representative to join our team. The ideal candidate will have strong communication skills, a passion for helping others, and a thorough understanding of healthcare products and medical supplies. As a key member of our team, you will assist customers with their inquiries, provide product recommendations, and ensure a positive shopping experience both in-store and online.
Key Responsibilities:
- Greet customers warmly and assist them with their questions and needs in a friendly and professional manner.
- Provide detailed information about our products and services, including usage, benefits, and care instructions.
- Process customer orders, returns, and exchanges efficiently while maintaining accurate records.
- Handle customer complaints and inquiries professionally, striving to resolve issues to ensure customer satisfaction.
- Maintain knowledge of current products, services, and promotions to effectively assist customers.
- Collaborate with team members to optimize inventory management and ensure products are well stocked.
- Assist with the training of new staff on customer service protocols and product knowledge.
- Perform administrative tasks, such as data entry, filing, and maintaining customer databases.
- Ensure compliance with all safety and health regulations in the store environment.
- Engage with customers through various channels, including phone, email, and online chat, to provide support and information.
Qualifications:
- High school diploma or equivalent; additional education or certifications in healthcare, medical assisting, or customer service is a plus.
- Proven experience in a customer service role, preferably in a retail or healthcare environment.
- Strong communication skills, both verbal and written, with a focus on clarity and empathy.
- Basic knowledge of healthcare products, medical supplies, and their applications is highly desirable.
- Proficiency in using point-of-sale systems, computer software, and online communication tools.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism and courtesy.
- A passion for helping others and a commitment to providing exceptional customer service.
Full-Time Benefits:
- Health, life with optional dental, vision insurance, and Gym Reimbursement
- Retirement savings plan
- Employee discounts on products
- Opportunities for professional growth and development
How to Apply:
If the position sounds like you, please submit your application. We look forward to hearing from you!